An open house on the Raytown Central Business District (CBD)
Streetscape Design project will be held on will be held Monday April 16^th
from 5:00 pm to 7:30 pm at Raytown City Hall.  Business owners, property owners,
residents and anyone else who is interested in the project are invited to stop
by anytime to review the proposed streetscape plans, ask questions or provide
comments.  A steering committee comprised of downtown business and
property owners, representatives of the Chamber of Commerce and Board of
Aldermen have worked the Kansas City based consulting firm of Confluence over
the past few months to develop the proposed plans. The proposed streetscape
plans include wider sidewalks, landscaping, pedestrian oriented street
lighting, and increased amount of on-street parking.  Members of the
steering committee as well as the project consultant team along city staff will
be available at the open house to answer questions about the design and the
process for constructing the proposed streetscape improvements. Construction of
phase 1 of the streetscape improvements, which will be along 63^rd
Street from Raytown Road to Blue Ridge Boulevard, is anticipated to begin this
fall with completion in the spring 2013.  75% of the funding for
construction of the phase 1 improvements is being provided through a Federal
Transportation Enhancement grant the City of Raytown received in 2011. 
The city is providing the remaining funding for phase 1 construction.  

The ideal candidate will be versatile in many aspects of Contact Center Workforce Management. Primarily will be overseeing, tracking and monitoring Contact Center call volumes to determine optimal staff and technology to service these requests. Candidates will also be responsible for learning and using proprietary software used to measure Service Levels and other metrics for over 100 clients.

• Accountable for building positive proactive relationships with internal and external customers

• Direct daily monitoring and adjust staffing levels as necessary to ensure service levels are achieved

• Develop and design of departmental reports for individual and unit performance metrics

• Track, forecast and report call volumes and Contact Center performance metrics

• Produce Ad Hoc reports to provide detailed statistical analysis at an individual, team, contact center, business unit and department level

• Actively supports process improvement initiatives through re-enforcement of strategies generated

• Maintain staff resource management database using IEX Totalview – Workforce Management

• Create agent schedules to support call volume demands and optimize Center performance

• In collaboration with management, set goals, objectives, and priorities in alignment with departmental goals

• Observe and notify management staff regarding critical call center issues and/or incidents

Position will be part of a team supporting multiple Contact Centers across the Midwest. No travel is required but must be flexible in regards to schedule worked.

Minimum Requirements:

• High School Diploma or equivalent

• 1 year Workforce Management experience in at least one of the following aspects: scheduling, forecasting, real time management and/or reporting

• 2 years related work experience, preferably in a contact center environment

• Strong math aptitude with proven analytical ability and forecasting skills

• Advanced knowledge of Excel and IEX Totalview or other forecasting and scheduling tools

• Excellent verbal, written and interpersonal communication skills

• Proven ability to work with employees at all levels of the organization

• Strong attention to detail and problem solving skills

• Ability to work independently in highly visible position

• Successfully work under pressure and effectively multitask to meet critical deadlines

How to apply:

Please visit our website at usa800.com to apply.

Come join our dynamic, fast growing, 100% employee owned company that places value on courtesy and respect of its employee-owners.

Requirements:

• Strong knowledge and experience with insurance policies and associated billing issues.

• Property/Casualty Insurance experience a plus.

• Must possess a customer focused mindset

• Must be dependable, high energy, detail oriented person

• Ability to work with multiple systems

• Must be able to effectively take inbound inquiries from insurance policy holders for both business and personal lines.

• Must demonstrate excellent verbal & written communication & listening skills.

• Possess a strong desire to solve customer issues efficiently.

• Experience with Windows based software including Excel, Word & email applications.

• Must be self directed and able to work with little supervision

• Must be flexible with schedule and job duties

How to apply:

Please visit usa800.com to apply or forward your resume to jstevenson@usa-800.com.

www.kcsmartmoves.org/projects/jacksoncounty.aspx